WHAT IF IT RAINS?
All events are considered RAIN or SHINE. If there is a risk to the safety of patrons or artists, a weather delay will take place on the day of the event and the concert will proceed when it’s safe to do so. Please be prepared for all weather conditions. Burning Kiln Winery regrets that tickets not used due to inclement weather or traffic delays, cannot be refunded or exchanged.
ARE MY TICKETS REFUNDABLE?
All ticket sales are final sale. There are no refunds for unused tickets. If you're unable to attend a concert, please visit our Facebook page and post them on a related concert post. Someone will likely purchase them from you as they are often in-demand.
WHERE CAN I PURCHASE TICKETS?
Tickets are available to purchase through the link on our website or via our online shop.
HOW WILL I RECIEVE MY TICKETS?
Your mobile ticket(s) will be emailed to you after purchase. When you arrive at the event, you’ll need to display your tickets on your mobile phone. Each ticket has a custom code that Burning Kiln will scan to check you in to the event.
WHAT IF I'M PURCHASING TICKETS FOR A GROUP?
If you bought tickets for a group, we encourage you to transfer your additional tickets to anyone who may be meeting you at the event, making it easy to meet inside the concert area instead of waiting outside of the ticket gate. If you arrive to the event at the same time as your entire group, you may check-in multiple (or all) of your tickets on the same phone. In the event that you are unable to transfer a ticket to a member of your group, we ask that you make arrangements to meet them outside of the ticket gate upon their arrival.
DO I NEED TO PRINT MY TICKET OR CAN YOU SCAN MY TICKET FROM MY PHONE?
When you arrive at the event, you’ll need to display your tickets on your mobile phone or present a clearly printed copy. Each ticket has a custom code that Burning Kiln will scan to check you in to the event.
If you are nervous about cell phone service at the venue, or have a cracked screen, battery issue, or you don’t have a smart phone, please bring a printed copy of your ticket(s) to the event. If you don’t have access to a printer, please email firstname.lastname@example.org and we will make arrangements for you to pick up your tickets prior to the event.
WILL THERE BE OPTIONS TO DRINK OTHER THAN WINE?
Burning Kiln wine, Hometown Brew beer, and water will be available during the concert through the purchase of drink tickets. Cash, debit, and credit payments are all accepted.
WILL THERE BE FOOD AVAILABLE AT THE CONCERT?
A variety of food trucks will be on the concert grounds throughout the duration of the events and will be announced on a concert-by-concert basis.
DO I NEED TO BRING MY OWN CHAIR?
YES! Seating is not provided. Please bring a lawn chair or blanket for your comfort. Seating locations are not assigned or reserved for General Admission tickets and are occupied on a first-come, first-served basis. Each concert takes place outdoors and you may be exposed to the natural elements. Please be prepared with bug-protector, sunscreen, and/or a blanket if you require them.
WHAT SECURITY MEASURES WILL BE IN PLACE?
Burning Kiln Winery is committed to the safety and well-being of all guests and patrons, and aim to provide a safe, comfortable, and enjoyable concert experience. All ticket holders will be subject to a bag search. This includes handbags, purses, and backpacks. No dangerous items or illegal substances will be permitted. Outside food and beverage items are prohibited at the event. Water will be available for purchase throughout the concert for a nominal fee. An exception will be made for declared medically necessary items, after proper inspection. If you are unsure whether an item will be permitted on the property, please email email@example.com
CAN SOMEONE ATTEND IF THEY ARE UNDER AGE?
Concerts in the Vineyard are open to all ages. Tickets must be purchased for all patrons regardless of age.
Consumption and handling of alcohol is subject to all AGCO rules and regulations, including (but not limited to) the following;
The legal drinking age at a licensed establishment in the province of Ontario is 19 years of age.
Serving people who are under 19 years of age is an offence under the Liquor Licence Act.
Alcohol cannot be passed from a person of legal drinking age to a person who is under the legal drinking age.
If there is any doubt as to a person´s age, Burning Kiln Winery will a valid proof of age. Valid identification must be current, government-issued and include a photo of the person and the birth date.
All concert attendees will be issued a bracelet identifying whether they are over the legal drinking age or not.
PARKING & ACCESSIBLITY
Parking will be provided free of charge. If you plan to drink at the event, please plan for a sober and safe ride home or book nearby accommodation prior to the event. Burning Kiln Winery is a rural location and does not have access to public transportation. In the event that you need to leave your car overnight in the parking area, please notify one of the Burning Kiln staff at the event. Be prepared for a short walk from the parking area. The Burning Kiln Winery golf cart will be available to shuttle patrons from the parking lot to the entrance of the concert, should it be required. However, seating on the golf cart is limited and we ask that you walk if you are able and allow the use of the shuttle for those patrons who require it.
If you require further or more specific accessibility consideration for parking or washrooms, please email firstname.lastname@example.org prior to the event and we will provide you with additional instructions in order to accommodate your particular needs.
WASHROOMS AND RESTRICTED AREAS
Washrooms for ticket holders will be located behind the Vineyard Pavilion. The winery building is located outside of the concert area and winery washrooms will be unavailable for use during concert hours unless arrangements are made prior to the event.
Please note that pets are not allowed at our Concerts in the Vineyard series.
Concerts are smoke free event with a designated smoking area provided for patrons. Please be respectful and only smoke in the designated space.
PHOTOGRAPHY AND VIDEOGRAPHY
If you are photographed, filmed, or taped, you consent to the Burning Kiln Winery to broadcast, publish, license and use any photographs, films, recordings or images of you without compensation.